Bots Can Be Used Wherever You Have a Digital Presence. That Not Only Includes on Social Media such as Facebook; but also on Websites, in CRM Systems, Chatlines and even Telephone Systems. So anyone can use a bot.
Bots Work on Digital Platforms
Bots work wherever you have a digital platform interfacing with a human. The human poses a question or comment and the bot is able to answer automatically without another person being involved. Siri, Alexa and the like are all sophisticated bots. Phone systems that respond to voices and the words people use are also a form of bot. So are the SatNavs that respond to voice commands.
In some cases the bot can respond to very sophisticated levels of communication and very complex commands. It can even learn from previous experience. But, at the end of the day, it is just a communication device and needs to be used sensibly,
Discover more at the National Bots Centre on Facebook