Tag Archives: customers

How To Improve Customer Service

A smile is essential for good customer serviceStart with a Smile

Smiles are free.  They are also the best Marketing & Sales tool ever devised.  But they have to be genuine.  Forced smiles are sensed by customers as soon as seen.

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How to Work With Businesses That Have Decided NOT to Work With You

Losing a contract is not the end of a business relationshipIt may seem strange, but just because someone decided not to work with you in the past, it doesn’t mean they aren’t going to be your next customer.

You see, if you were shortlisted in some way, the fact you got as far as you did means there was nothing incredibly wrong with your proposal.  It probably fell at the last fence because of a small detail.  If it had been a totally wrong fit you wouldn’t have got anywhere near the last fence.

So that means you can remain in the frame for a chance to compete again.  In fact in some cases you will not even have to run against others the next time.

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