WebChat and Bots Are Not the Same
WebChat has been around for years. In some senses it is a bot, in that it is an automated system.
You type some copy and when you click it goes to the chat agent who responds if they are there. But that’s as far as it normally goes.
But we recommend an updated type of web chat that operates 24/7.
Posted in bot, chatbot
Tagged bot, webchat
Bots Can’t Replace Humans
What Can Humans Do Better Than Bots?
I’ve written a lot about how bots can undertake all those mundane, routine, boring tasks that humans hate. And you might have begun to think that bots are going to take all our work in the next few years. In fact there have been a lot of scare stories in the media on this topic. So What Skills Bots Can’t Replace?
The media stories aren’t based on facts. These stories are just that ….. Stories. Usually they are stories designed to sell newspapers, magazines and other media.
What Tasks Are Bots Really Bad At?
Let’s start by considering what bots can’t do. Continue reading
Want a Really Simple Guide to Bots?
Our Guide to Bots pdf has been downloaded loads of times so we decided to turn it into a book for downloading on Kindle via Amazon’s numerous sites.
Why Use Amazon to Promote Bots?
Simple. Loads of people start with Amazon when searching for information. They realise that Amazon is a huge database of information and that if they want a Guide to Bots this is a good place to start.
It’s not that Google isn’t good .. it’s the Gold Standard for search. But if a book is loaded into Amazon it is there before it can be listed on Google. And of course if people find what they need on Amazon they don’t even search on Google.
So if you want your copy of A Really Simple Guide to Bots just follow the link and grab a copy from Amazon Kindle.
When Sending Replies on Facebook Messenger You Can Use Quick Replies or Carousel Replies
The are lots of bots out there and many have two ways of sending replies.The example in the image above shows that Facebook Messenger Uses Quick or Carousel Replies.
Double click the image to get a better view.
Quick Replies Continue reading
Choosing bot software can be problematic. Bots are still relatively new and the technology is still in its early stages. So which one should you choose?
That’s a common question. So How do you Choose the Right Bot For Your Business? It’s early days in the bot universe and so many developers are producing bots. So which one should we use?
There is not easy to answer. But here are some thoughts that will help you. Continue reading
Posted in bot, chatbot
Tagged bot, bots, cahtbot
Are Bots Really Being Used in UK Businesses?
Yes, Bots are working all over Easter at some of our client premises. Read on to See Bots in Action.
For example, West London College recently won the TES Best Use of Technology in the Classroom Award, and it made sense for them to expand beyond the classroom and explore the use of technology in their own business.
That’s were we came in and advised them on the use of bots. Continue reading
Hybrid Bot s Vary a Lot With Some Using a Mix of Chatline and Prepared Questions and Answers.
Let me explain the hybrid chatline / bot dashboard below
The bot used here is Pubble.
Bots Can Be Used Wherever You Have a Digital Presence. That Not Only Includes on Social Media such as Facebook; but also on Websites, in CRM Systems, Chatlines and even Telephone Systems. So anyone can use a bot.
Bots Work on Digital Platforms
National Chatbot Centre has Launched on Facebook
The National Chatbot Centre has launched on Facebook. Where it will demonstrate how to set up a simple Facebook Messenger bot.
But is doesn’t just stop there. Continue reading
Posted in bot, chatbot
Tagged AI, bot, chatbot
Chatbots carry out repetitive admin tasks 24/7 .. they don’t just work in factories
Chatbots or bots are an automated or semi-automated software tools that can carry out repetitive and mundane tasks 24/7. They are usually used as a communications tool.
Bots are very common and can undertake admin tasks such as answering emails. Other examples you will undoubtedly come across include the Googlebot. Google uses Googlebot to index the huge volumes of new content being uploaded to the web every second. Its a repetitive admin task that’s been automated with a bot. Continue reading
Posted in Business Development, Business Strategy, Campaign planning, Communication, Customer Care, Customer Service, Websites
Tagged automation, bot, chatbot, repetitive, simplify, tasks