Category Archives: Marketing strategy

How to Market a College Restaurant

 How to market a college restaurant The college restaurant is an essential part of the catering and hospitality offer in many colleges. And in an age of underfunding it can also be an essential profit generator. So How to Market a College Restaurant is the question many HODs and FDs are asking.

Sadly, many College Restaurants fail to attract sufficient numbers of customers. They don’t provide the necessary amount of experience the students deserve, or the level of income and profit generation expected.

So how can customer numbers and income be increased? How do you successfully market a college restaurant? 

These are the questions I set out to address when I wrote my latest book. And although I wrote it from the perspective of any Restaurant, Coffee Shop, Café, Tea Rooms, Pub, Wine Bar and Other Food and Drink Outlet, the advice is highly relevant to a college restaurant.

To write the book I’ve visited college restaurants, plus commercial premises in the UK, Spain, Portugal, USA, South Africa and Eire. I’ve also sought the advice of restaurant owners, MDs and managers across the globe.

Here’s a Contents list to indicate what this 36,000 word book, How to Market a College Restaurant, covers.

Content 

Why This Book Exists

Introduction

A dream comes true

Advertising

Most People Think Advertising is Marketing

Three Types of Advertising

Brand Advertising

Direct Sales Advertising

Relationship Building Advertising

AIDA Stands For ….

What is Marketing?

Location (Place)

Customer Profiles

More About Surveys

Cuisine Type

Customer Service

Dress Codes and Staff Dress

Traditional Marketing

The 4 Ps

Price

Portion Control

Values, Keywords/Phrases e.g. Locally Sourced, From Our Garden or Greenhouse

Traditional Advertising

Who is Your Next Customer?

Referral Business

Networking

Reputation

PR – Public Relations

Magazine Articles

Video PR

Why Drive Away Business?

HARO, ExpertSources and Other Directories

Campaigns and Events

Brochures, Leaflets and Printed Materials

CRM

Websites

Multiple Offers

SEO – URL Keyword Phrases and Content

Simple SEO Actions

Wi-Fi Bandwidth is a Marketing and Operations Issue

Online Menus and Ordering

More Online Menu Advantages

Pagers Versus Text Notifications

The Internet of Things (IoT)

Beacons (aka Proximity Beacons)

Storytelling

Upselling

Customer Service Subtleties

How Hotel Restaurants Can Look Disorganised

Understanding Hospitality Trends

More Hospitality Research Abstracts

Other Information Sources

Payment Trends

External Events

Digital Marketing

Social Media

Facebook

Twitter

LinkedIn

Pinterest

Snapchat

Instagram

YouTube

Personal Profiles

Groups

The Controversial Question of Photography

The Consumer Buying Process

Social Media to Raise Awareness

Social Media Advertising

Third Party Sites … TripAdvisor, Toptable etc.

Google Maps ….. Bing, Safari and More

Getting Google Reviews

Increasing Prices

Tipping Policy

Quirky Marketing Ideas

Cooking Aromas

Lighting

Views of Food, Kitchen and the External View

Sound, Music and TV

The Bill and Recipe …. to CRM

Your Perfect Marketing Plan

Want more information on restaurant marketing? check out this link http://providermastermind.com/?s=restaurant+

You can find more of my FE articles on the FE News website

Share

How to Use Chatline Data to Improve Recruitment

How to use chatline data to recruitChatlines Are Usually Seen As Communications Channels. But Did You Know They Contain Huge Amounts of Data That is Vital to Recruitment and Sales? Here’s How to Use Chatline Data to Improve Recruitment.

Yes, it’s true the data that your website chatline collects could be vital to your recruitment process. It can inform you about the type of questions being posed, the seasonality of the questions (different questions get asked in August and September than in February) and this may impact the way you post on your website or social media.

In fact, I’d be worried if it had no impact!

Learn More About Chatline Data Use

To learn more follow the link below to our sister site and implement the lessons provided in the YouTube video

How to Use Chatline Data to Improve Recruitment

You can find more of my FE articles on the FE News website

 

Share

Marketing Principles Beat Tactics

Marketing Principles Beat Tacky Marketing Tactics Hands DownEvery Week I See Shiny New Marketing Toys Being Recommended. Too Often They Focus on Tactics NOT Marketing Principles

There is a big difference between a tactic and a principle. Both can work short term, but principles are far longer lived and can last forever. Continue reading

Share

Which Colleges & Universities Impress You With Their Marketing?

I Love Learning How to Improve Education Marketing

So, I’m currently planning visits to a number of colleges and universities worldwide.

When I visited Cambridge University it snowed.

In Miami the sun shone and we felt as free as the birds.

 

Which international colleges and universities excel at marketing? What do they do different to their competitors? Where do you recommend I visit?

Please email me with your answers or invites. StefanDrew(@)gmail.com

 

Share

How to Respond to Comments on Google Maps

Google Reviews for Marketing Consultant, Stefan DrewComments on Google Maps Provide a Star Rating that can Enhance or Damage Your Reputation .. It’s a Bit Like TripAdvisor and Needs to be Handled as Carefully

How to Respond to Comments on Google Maps (Quick Guide)

  1. Log in to Google Maps
  2. Go to https://business.google.com/manage/
  3. Select your Account
  4. Select your location
  5. Click Manage Reviews
  6. Choose comment & click Verify and Reply
  7. Respond and Post.

Continue reading

Share

Perceptions Speak Volumes

When Writing Copy for Websites, Printed Material, Social Media & Menus We Need to Consider The Readers Perceptions

Michelin starred chef, Heston Blumenthal, tells a wonderful story of having spent weeks developing crab ice cream only to find few people ordered it. This story is about perceptions.

Continue reading

Share

Why Too Much Action is Detrimental to Success

Action Doesn't mean you have to get caught in the hamster wheel How to Achieve Success in a Busy Action Packed World

All Around Me I See People in Constant Motion. They are in Hamster Wheels of Activity

They are running from task to task, meeting to meeting, often with a phone welded to their ear.

But when you are this busy there is only one certain result. You miss the overview. You fail to learn enough to plan a strategy. You miss out on the crucial elements vital for you to achieve success.

The only results you get are activity and low achievement because when you have your nose to the grindstone life is pretty awful. The problem is that ……….

Constant Action Drives Out Deep, Meaningful Thought

Continue reading

Share

Who Needs an Elevator Pitch? Aren’t They Dead?

The elevator pitch is deadThe Elevator Pitch is Dead

Do you recall the elevator pitch?. You had to tell people about yourself in the time it took to go a few floors in a lift or on an elevator. My US friends need to translate .. what Americans call an elevator we cal a lift in the UK.

Most people focused on something like “I’m Stefan and I am a marketing consultant”.  It was all about the speaker and very boring.

A better concept is to talk about what they need.  So when I meet a principal in a lift I get a better response if I say something like, “I’m Stefan and I’ve just increased applications at x college buy 30% and cut their marketing budget by £100k. Would you be interested in learning how we did it?”  Continue reading

Share

What is the FE Marketing Silly Season?

FE Marketing Silly Season Stay Calm, Don't PanicSeveral FE marketing colleagues contacted me during the FE Marketing Silly Season

All were highly hacked off.

What is the FE Marketing Silly Season? Why were people hacked off?  They were hacked off simply because they had worked hard all year and felt that their professionalsim was under attack.

And what is it? The FE Marketing Silly Season is when provider senior staff look at numbers and decide that action is needed. By that I mean an extra marketing push is needed. My colleagues tell me that the senior staff then come up with all sorts of marketing initiatives and insist that the marketing department implement them immediately. Continue reading

Share

How to Brief a Website Designer

How to Brief a Website Designer. Website Specification is Essential if You are to brief your website designerWebsites Cost a Lot of Money, So Correctly Briefing Your Website Designer is Vital if You Want Value for Money from Your Designer

How to Brief a Website Designer

Over the last ten years I’ve specified a lot of education websites. I’ve also reviewed a lot of website specs drawn up by providers. So How to Brief a Website Designer is now second nature to me; but lots of people struggle with it. Specifying the website is key to getting your site right, but it needs detailed and concise specification.

A lot of good web designers tell me that too many clients haven’t much idea what they want in a website except it should be a “good site” or a site like one of their competitors.

No designer can give you value for money with such an imprecise specification. The good ones will probe for detail but the unethical designers (and there are a lot of them out there) will rip you off by fulfilling your imprecise instructions at high cost (then blame you for not briefing them properly).

Website Specification Detail

In the last few years I’ve specified many websites and my experience is that a specification needs to be at least 30-40 pages in length to be detailed enough to provide a designer with sufficient information. And I don’t mean a document full of screengrabs of sites that are liked or disliked; I mean hard facts.

It is necessary to specify your customer profiles, the products and/or services you wish to offer, the Calls to Action you require to be followed and the apps, plugins and functions you wish to provide.  In most cases it is the function we wish to provide e.g. an appointment booking system, rather than the actual app or plugin to be used as the designer should have a more up to date knowledge of these and how they will interface with other systems and functions. Continue reading

Share

What is Psychological Nudging?

Psychological Nudging: The Government’s BehaviourImages of Eyes are useful for psychological nudgingal Insights Team, aka The Nudge Unit, has been in existence for many years, but few people know of it.  

However it can teach FE a thing or two about marketing and business development.

Psychological nudging is used by government to encourage us to do things we might not otherwise want to do. Things like pay their road tax.

A few years ago the Nudge Unit suggested that DVLA changed their normal long-winded letter to suspected non payers and sent a very simple message to those suspected on non payment. It simply said, Pay Your Road Tax or Lose Your Car.

Payments from previous non payers doubled.  And when a photo of the vehicle was added payments tripled.

Outside of government nudge methods  also work.  Where honesty boxes are used the level of non payment significantly drops if you put an image of a pair of eyes next to the box! Continue reading

Share

How to Find Individual Email Addresses

how to find email addressesHave you ever wanted to email someone but didn’t have their email address?

Frustrating isn’t it.

The person you need to contact could be the MD of a large company that you can supply apprentices to.  Or they could be the perfect guest speaker at an event you are running. But if you can’t email them you have a problem; especially if the gatekeeper assiduously guards them.

You could look for them on Facebook or LinkedIn but that takes time.  Their website might only have an info@ type addresses.

Finding email addresses

So check out emailhunter.co .

Continue reading

Share

Generating Income, FE Space Utilisation & Pop Up Restaurants

Pop Up Restaurants Make MoneyGenerating More Income in FE isn’t Always Easy

…. but that is usually due to our mindset.

One major asset we have is space .. and it is worth money but not if we think about it in the wrong way.

You see we think about space in terms of how we would normally use it and can’t see beyond this.

But turn your thoughts upside down and look at the space in a different way.

The space doesn’t need using for its original purpose.  It’s just space and can be used for a myriad of purposes.

Link your space to a local or national event and marvelous things happen.

Continue reading

Share

Competitive Marketing in the FE Sector

Should Providers Compete For Students?

The FE Commissioner thinks the sector spends too much on this and I agree. It is a wasteful practice. It also misses of the point of the message we should be giving prospective students.

I believe we should be promoting careers to young people. I believe that could be done regionally or nationally and at much lower cost.

This is a topic I wrote about for my recent FE News exclusive .. and I explain more in glorious technicolor in a related video at

https://www.fenews.co.uk/fe-news/competitive-marketing-in-fe

Share

Video Micro-Moments Drive Engagement and Sales

Google video micro moments

Graphic courtesy of Google

When customers, prospective students or employers look for answers to their problems, want to discover new things, or have to make decisions, they often go online for help. Google calls these times micro-moments.

We need to recognise that our customers are doing this on a wide range of devices when they go to  your website or app, and ….. increasingly ….. they’re happening on YouTube.

So providers need a strategy to engage with searchers at this time; the time when they want help and advice.

Continue reading

Share

Outsourcing Marketing: Should Marketing Be Outsourced?

Is outsourcing marketing a good idea?Should FE Providers Outsource Their Marketing?

Several CEOs have recently asked me this.

They’ve been told it will save money and give them access to a wider marketing skill base.

I think both of these reasons are flawed. But the truth is worse than that. In this video I go into the pros and cons of outsourcing. You can read more of my thoughts on outsourcing marketing in my recent article on FE News.

But why not watch the video first?

Share

The Two Types of Purchase in the Education Sector

How Can Your Prospects Measure Risk Marketing and Selling to Explorers and Experienced Buyers

When you think about it there are only two types of people that might want to do business with providers.

There are those that aren’t sure what we have to offer, but happen upon us or are exploring options and there are those that know exactly what we offer and want more of the same.

Continue reading

Share

How Can FE Providers Balance Their Budgets?

Cookery Courses could help FE  beat the budget downturnMy recent article on FE News had the phone ringing and was shared over fifty times.  In it I said that FE needs to rethink their business model and offer people what they wanted rather than what providers thought was needed.

I agreed that qualifications were important but suggested that not everyone wants a qual.  Some people just want to be able to apply new skills very quickly and others were looking for  a leisure experience.

I provided three examples of FE businesses that were thriving and had no government funding and no Inspection hassles.

Continue reading

Share

Creating Business Growth in FE

Creating Business GrowthCreating Business Growth: 21 Successful Marketers Reveal Their Top Business Marketing Secrets is my new marketing book.

Imagine if you could get marketing advice from over 20 leading marketing authorities, including a Professor who is a TED speaker, a former White House writer and several best selling authors that practice what they preach.  In fact these guys only teach a technique when they have used the technique for a long time and thoroughly tested it.

Read on to Get A Copy Of This Book

Continue reading

Share

Direct From London 2014: Defining Your FHE Strategy

How do you define strategy?London FHE Marketing & Business Development 2014 was a closed door event I recently held for invited guests only.

But there are some topics I wanted to share with you personally.

 

The first is about Strategy.  This is a word that is often bandied about but rarely understood.   People often show me their business or marketing strategies and they are often weighty tomes.

Often the strategies I’m shown are more like wish list and say things like “We want to be the provider of choice for local SMEs by September 2015”. Continue reading

Share