Category Archives: Customer Care

What is a ChatBot or Bot?

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Bots or Chatbots work 24/7 so you don't have to

Chatbots carry out repetitive admin tasks 24/7 .. they don’t just work in factories

Chatbots or bots are  an automated or semi-automated software tools that can carry out repetitive and mundane tasks 24/7. They are usually used as a communications tool.

Bots are very common and can undertake admin tasks such as answering emails. Other examples you will undoubtedly come across include the Googlebot. Google uses Googlebot to index the huge volumes of new content being uploaded to the web every second. Its a repetitive admin task that’s been automated with a bot. Continue reading

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How to Ensure Your Customer Information is Current

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Richard Atkins can be found by performing a Google SearchHow To Update Customer Information

We all know Customer Information or customer intelligence is vital. But keeping on top of change is hard.
For example how do you know what is happening in a customer’s business? Things like new staff, new premises, new products and services, new contracts plus all the problems they can encounter.

You could spend days each month checking for Customer Information in newspapers, websites, brochures, social media and much more .. and still not keep up on one customer. And what happens when you have 20 or even several hundred clients? Continue reading

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How To Improve Customer Service

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A smile is essential for good customer serviceStart with a Smile

Smiles are free.  They are also the best Marketing & Sales tool ever devised.  But they have to be genuine.  Forced smiles are sensed by customers as soon as seen.

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