The are lots of bots out there and many have two ways of sending replies.The example in the image above shows that Facebook Messenger Uses Quick or Carousel Replies.
Double click the image to get a better view.
Quick replies are a very efficient way to keep the chat bot script flowing. You offer several possible responses which act as indicators and disappear once clicked. Facebook is just one of the popular chatbots which uses quick replies.
The thing with quick replies is that the user can’t check out the other possibilities once they have responded. They make a decision and are committed.
Carousels are more complex in that they offer the same response options but, once clicked, nothing disappears.
So the user can backtrack and check out other options. This can be a good or bad strategy depending on your needs.
Facebook also provides other reply options that have yet to become popular .. maybe they will one day.
Facebook Messenger Uses Quick or Carousel Replies .. It’s Your Choice
So remember most bots of this type offer two options. The name they use may vary but Facebook Messenger Uses Quick or Carousel Replies